Privacy Policy
Last updated: 6 October 2026
This policy explains what we do with your personal information when you enquire about a move, book one with us, apply to join our mover network, or just use this website. We’ve tried to write it like humans rather than lawyers, so you understand exactly what’s going on.
Who we are
Han With A Van Limited is a company registered in England and Wales, company number 17358832, registered office 43-45 High Road, Bushey Heath, England, WD23 1EE. In this policy, “we”, “us” and “our” mean Han With A Van Limited.
We are the data controller for the information described here, which means we decide what is collected and what happens to it.
To talk to us about anything in this policy, including asking for a copy of your data or asking us to delete it, email hello@hanwithavan.co.uk.
What we collect, and when
When you fill in the enquiry form. Your name, email address, phone number, the addresses or postcodes you are moving between, your moving date, a description of your belongings, the access at each end, and any photographs you upload of your things or of the way into the property. If you tell us something else in the free-text box, such as that you are moving after a bereavement or a break-up, or that you have a health condition affecting what you can lift, we hold onto that too. We only use it to plan your move properly.
When you book a move. The same information, plus your billing details and a record of your payments. Card details are handled entirely by Stripe and never reach us. We do not see or store your card number.
When you email us. Whatever you put in the email, and your email address.
When you apply to become a mover. Your name, pronouns, contact details, where you are based, driving licence details including how long you have held it and any points or endorsements, your work and manual-handling experience, whether you have the right to work in the UK, your insurance and self-employment status, and the details of two referees. If you are taken on, we also hold your contract, your invoices and your payment details.
When you use the site. We use Google Analytics 4 to understand how people find and use the site. The main data we actually look at is roughly where in the country our visitors are, because it tells us where to focus our marketing and where we most need to recruit movers. Google Analytics sets cookies and collects information including your approximate location (country, region and city, worked out from your IP address, not your precise location), the device and browser you are using, which pages you visit and how you got here. It only activates if you accept analytics cookies when you arrive. If you decline, it does not run at all.
Our reviews widget loads content from Featurable and Google, and our enquiry form loads from Dubsado. Each of those may set its own cookies, and their own privacy policies apply to what they do.
Cookies
Essential cookies. A small number of cookies are needed for the site to work and to remember your cookie choice. These are always on, because without them the site cannot function.
Analytics cookies. Google Analytics 4, as described above. These are off until you accept them, and you can change your mind at any time using the cookie settings link in the footer. Declining doesn’t mean anything for you; the site works exactly the same either way.
We do not use advertising or tracking cookies, and we do not sell or share your data with advertisers.
Why we hold on to your data
Under UK data protection law we need a lawful basis for everything we hold. Ours are:
- To perform our contract with you, or to take steps before entering into one. This covers quoting your move, arranging it, matching you with a mover, taking payment and sorting out any problems afterwards.
- Our legitimate interests in running the business. This covers responding to enquiries, keeping records of what was agreed in case of a dispute, recruiting movers, and keeping the site working.
- Our legal obligations. Accounting and tax records have to be kept for a set period of time.
- Your consent, where we have asked for it, for example before using a photograph of your move in our marketing. You can withdraw consent at any time.
Where you tell us something about your health, we rely on your consent and use it only to plan the move safely. You never have to tell us, and it will not affect your quote.
For analytics cookies we rely on your consent, given through the cookie banner when you arrive. You can withdraw it at any time from the cookie settings link in the footer, and nothing else about the site changes if you do.
Who we share it with
Your mover. Once your deposit is paid and your move is confirmed, we pass your name, contact number, addresses and move details to the mover carrying out your job, so that she can talk to you directly on the day. Our movers are self-employed contractors, and they are contractually required to use your information only for your move and to keep it confidential. They do not see your payment details and they do not take payment from you.
The companies whose software we run on. We use:
- Dubsado for enquiries, quotes, contracts and client records
- Stripe for payments
- Xero for accounting
- Airtable and Softr for the job board our movers work from
- Google Workspace for email, Google Forms for mover applications, and Google Analytics 4 for site analytics, but only if you accept analytics cookies
- Featurable and Google for the reviews shown on our Reviews page
- Netlify for hosting this website
Each of these processes information on our instructions, under a contract, and none of them is allowed to use it for their own purposes. Some of them, including Stripe and Google, may process data outside the UK. Where that happens it is covered by the safeguards UK data protection law requires, such as the International Data Transfer Agreement or an adequacy decision.
Nobody else. We do not sell your information. We do not share it with advertisers. We do not add you to a marketing list because you asked for a quote.
We would disclose information if the law required it, or if we needed it to establish or defend a legal claim, for example if a customer disputed an invoice or a claim was made against us.
How long we keep it
- Enquiries that don’t progress to a booking: 12 months, then deleted. Enough time for you to come back to us if your move gets postponed.
- Completed bookings: 6 years after the end of the relevant financial year, because that is what tax law requires and it also covers the limitation period for a contract claim.
- Mover applications that do not lead to a contract: 12 months, so we can come back to you if a spot opens up in your area. Tell us and we will delete yours sooner.
- Mover contracts and invoices: 6 years, for the same reasons as above.
- Photographs you send us of your belongings or access: deleted with the rest of your booking record, unless they are part of a live insurance claim or dispute, in which case they are kept until it is finished.
- Emails: up to 3 years, unless they form part of a booking record.
- Google Analytics data: retained for 14 months, which is the shortest period Google Analytics 4 allows while still letting us compare one year against the next.
Your rights
Under UK GDPR you can ask us to:
- Show you what we hold about you, and give you a copy
- Correct anything that is wrong
- Delete it, where we do not have a legal reason to keep it
- Restrict or object to what we are doing with it, including any processing based on our legitimate interests
- Port it, meaning send it to you or another provider in a usable format
- Withdraw consent, at any time, where consent is what we relied on
Email hello@hanwithavan.co.uk and we will respond within one month. There is no charge. We may ask you to confirm who you are first, which is us protecting your data rather than being difficult.
If you are not happy with how we have handled your information, please tell us first and we will try to sort it out. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.
Photographs and social media
We and our movers will not photograph your home or your belongings, or post anything about your move on social media, without your clear permission. Photographs you send us as part of a quote are used to plan and price your move, and nothing else.
Keeping it safe
We keep your information in access-controlled accounts with the providers listed above, all of which use encryption in transit and at rest. Access is limited to the people who need it: our founder, our operations support, and the mover assigned to your job, who only ever sees her own jobs. If something ever went badly wrong, we would tell the ICO within 72 hours where the law requires it, and we would tell you if it were likely to put you at real risk.
Children
Our services are for adults. We do not knowingly collect information about anyone under 18.
Changes to this policy
We will update this page when what we do changes, and the “last updated” date at the top will tell you when we last did. The version in force when you book is the one that applies to your move.